Frequently Asked Questions

Paradise 4 Paws is located near both of Chicago’s major airports.

Paradise 4 Paws O’Hare is located by the long-term parking lots near the intersection of Irving Park Road and Mannheim Road: 10516 United Parkway, Schiller Park, IL 60176

Paradise 4 Paws Chicago Hours:

Sunday – Saturday: open 24 hours

We are open 24 hours a day, 7 days a week, 365 days a year.  Our lobby hours are 7:00am to 7:00pm. However, there is always a team member on site to supervise our furry guests and to manage your check-in/check-out. We may not be at the front desk before 7:00am and after 7:00pm, so please call ahead to ensure we are at the front to let you in.

We offer onsite parking at our resort for $22/night. Transportation to/from the terminal is complimentary with the use of parking. Parking reservations must be made in advance. For airport transportation when our company shuttle is unavailable (typically before 7:00am or after 7:00pm), a cab will be provided for you and the cab fare will be deducted from your total at check out.

We do offer daily tours of our resort.  However, we ask that you make a reservation online or call to schedule an appointment ahead of time. This allows us to (1) ensure that we have a team member available to show you what Paradise has to offer and to answer all the questions you may have regarding your pet’s stay with us; and (2) limit disruptions to our guests. Any new people moving about the resort can cause a rise in excitement and agitation among our guests, especially when dogs are in playgroup, so for their safety, we do our best to keep this to a minimum.

Please contact us at 847.678.1200 to schedule a tour.

*Please note that during holidays or other busy weekends, we are generally unable to accommodate tours.

We definitely want to meet your pet and understand wanting to see how he/she takes to our resort, but for safety reasons, your pet cannot accompany you on the tour.  We are happy to discuss options for your pet to “test” us out ahead of time if that is your concern.  For example, for dogs, you are welcome to a trial half or full day of daycare to find out what we’re all about.

You can make a reservation online using our client portal or by calling us. If you are a first-time client, please also make sure your profile in the portal is complete and e-mail us a record of your pet(s)’ vaccines. You can review our vaccine requirements here.

In general, we recommend making a reservation AT LEAST a week in advance to allow enough time for the registration process and a visit to the vet if needed prior to coming to Paradise 4 Paws.  During holidays, we recommend making a reservation as far in advance as possible. We do, however, accommodate last-minute requests based on availability.

You will need to complete registration forms, which include the enrollment forms, our rules and regulations, and a pet parent agreement. We ask that the registration packet be returned to us at least 24 hours prior to your pet’s first visit (emailed, faxed, submitted online or dropped off) so we can prepare for his or her arrival.

Pricing depends on the type of accommodations you choose for your pet. See our Boarding Services page for more information on our Suite types and amenities. Note: During holiday periods, there is a surcharge per night and advance deposit is required.

Yes, if your dogs are boarding in the same suite the second dog receives 20% off, third and any additional dogs receive 40% off.  Note: There is no discount for multiple pets staying in the Slumber Party Lounge.  This discount also applies to Early Check-in and Late Check-out for boarding.

The multiple-dog discount for daycare is an additional $5/day

We are open 24 hours a day, 7 days a week, 365 days a year.  You can check-in and check-out at any time of the day, but our overnight fee covers from 7:00am-12:00pm the following day, just like a human hotel.

Early Check-In
If checking in between 4:00am – 7:00am, you will be subject to an additional fee of $10/hr (additional pets at the multiple pet discounted rate)

If checking in before 4:00am, you will be responsible for an overnight boarding fee for the previous night.

Late Check-Out
If checking out after 12:00pm on your check-out date, you will be responsible for a $6.50/hr late check-out fee. After 9:00pm, the late check-out fees are dropped and you will, instead, be responsible for an additional overnight charge.

Note: Paw Perks members receive complimentary early check-in and late check-out hours based on status. See Paw Perk page for more information.

There is a potty break early in the morning, during each playgroup – one in the morning and one in the afternoon, and another potty break in the evening before bedtime.

We have very spacious indoor play areas with canine grass, so that going outside is not necessary. However, we do have outdoor areas for our guests to enjoy, weather permitting.* Additionally, we offer an add-on activity, called an Outdoor Hike, where we can take your dog outside on a leash. If you are interested in this option, please inquire when you make your reservation.

*We cannot guarantee use of outdoor space.

We are a full-service resort and therefore, we do not accept any outside bedding or blankets. With a range of premium bedding available based on suite type, we provide all the comforts your pup should need.

The only items you will need to bring are food (ideally in pre-portioned baggies) and non-injection meds in original packaging. We can provide our house food for an additional fee, but it is best for your pet to stay on their regular diet.

Additionally, we provide water and food bowls for all our guests. Please refrain from bringing belongings from home. Paradise 4 Paws is not responsible for lost or damaged items.

We can either supervise or separate your pets at feeding times.  Please specify either on your registration forms, or inform us at the time of check-in, if your pets need to be supervised/separated during feeding times.

Yes.  Basic oral and topical medications can be administered free of charge.  More specialized medications incur a $25/day fee. Unfortunately, at this time we are unable to administer injections.

Daycare is $40 for a Half-Day (<= four hours), $48 for a Full Day (> four hours). The discount for multiple pets is $5 off per day for every pet after the first. We also offer package discounts.

Daycare runs from 7:00am to 7:00pm, every day of the week.  If checking in between 4:00am – 7:00am, you will be subject to an additional fee of $10/hr. If checking out after 7pm, you will be responsible for a $6.50/hr late check-out fee.  After 9pm, your daycare fee will be dropped and you will, instead, be responsible for an overnight charge. Note: Paw Perks members receive complimentary early check-in and late check-out hours based on status. See Paw Perk page for more information.

Due to the increase in resort guests during holiday blackout periods, we may limit daycare to Paw Perks Platinum Members and Unlimited Monthly Daycare Members only. If daycare spaces are available during these limited times, holiday rates will apply. Please speak with your Paradise 4 Paws team about holiday rates and availability.

With the launch of our Paw Perks Loyalty Program, complimentary early check-in and late check-out hours are received based on status. See Paw Perk page for more information.

To participate, dogs must meet our vaccination and preventative requirements along with our playgroup standards.

Intact (not neutered) male guests are not eligible to participate in playgroup. Instead, they will participate in our Personal Play Program and additional fees apply. An exception to this is for intact male guests under the age of 5 months who are welcome to participate in our Puppy’s Day Out program.

Unspayed female guests are allowed to participate in playgroups provided that they are not in heat. If they are in heat or come into heat during their stay, they will be enrolled in our Personal Play Program and additional fees will apply.

Our Personal Play Program consists of a 15-minute personal play session midday with a team member. For guests who are in the resort during our early morning or late evening hours, we will also provide a morning and/or evening potty break.

We also have custom play packages available for you to purchase if you’d like your pooch to get a little additional exercise. These a-la-carte services included in a package must be used in one day. Different packages may be purchased for different days, but services may not be spread out over multiple days.

Mellow Mutt Package $17: One additional 10-minute play time per day

Playful Pooch Package $27: Two additional 10-minute play times per day

High-Octane Hound Package $37: Three additional 10-minute play times per day

Guests are divided into playgroups based on size, temperament and energy level.  The group your dog is in depends on his/her size, temperament, and the dynamic of all the guests we have at the time of his/her stay.

Group play in either large dog or small dog play areas are complete with grass and in-ground, bone-shaped splashing pools. Additionally, you will be able to view your pet(s) through our webcams during group play sessions.

Yes, Paradise 4 Paws Team members supervise all playgroups.

The amount of play time varies based on what playgroup your dog is in. Daily exercise requirements vary greatly from guest to guest and are a consideration when assigning playgroups. Typically, your dog will receive between three to five hours of play time a day.

Yes!  The play areas, lounges and select suites have webcams that are accessible with a username and password given to you at check-in time.  Cameras for the play areas are accessible from 8am – 6pm.  Suite cameras are accessible 24 hours.

Deluxe Suites and Oasis Suites are not equipped with webcams.  The Slumber Party Lounge, Executive, Presidential, and Top Dog Suites are equipped with webcams.  Please specify at the time of reservation if you would like a suite with a webcam.

Pricing depends on the type of bungalow you choose for your cat. See our Boarding Services page for more information on our Bungalow types and amenities. Note: During holiday periods, there is a surcharge per night and advance deposit is required.

Yes, if your cats are staying in the same bungalow, the second cat receives 20% off, third and any additional cats receive 40% off.

We are open 24 hours a day, 7 days a week, 365 days a year.  You can check-in and check-out at any time of the day, but our overnight fee covers from 7:00am-12:00pm the following day, just like a human hotel.

Early Check-In
If checking in between 4:00am – 7:00am, you will be subject to an additional fee of $10/hr (additional pets at the multiple pet discounted rate)

If checking in before 4:00am, you will be responsible for an overnight boarding fee for the previous night.

Late Check-Out
If checking out after 12:00pm on your check-out date, you will be responsible for a $4.50/hr late check-out fee for cats. After 9:00pm, the late check-out fees are dropped and you will, instead, be responsible for an additional overnight charge.

Note: Paw Perks members receive complimentary early check-in and late check-out hours based on status. See Paw Perk page for more information.

No, even though our Bungalows are very spacious, we also give our feline guests time in the Adventure Jungle™ to play, climb, and watch the fish in the aquarium.  Cats from the same family are allowed in the Jungle together but we do not socialize cats from different families.

We recommend you bring your cat’s regular food. We can provide our house food (Fromm’s) for an additional fee, but it is best for your pet to stay on their regular diet. Each bungalow includes a cat tree, litter box, drinking and feeding bowl(s). Drinking fountain available upon request. We provide litter and litter boxes, but you are welcome to bring your own if your cat is very particular about his/her litter box and type of litter. You are welcome to bring your own bedding, toys, and treats if you wish as long as it isn’t a choking hazard.

No. For the safety of all our guests, we ask that you bring your cat in a closed carrier (either soft or hard). We can store the carrier while your cat stays with us.

The cat bungalows and Adventure Jungle do not have webcams. The webcams are only in the dog areas.

Yes.  Basic oral and topical medications can be administered free of charge.  More specialized medications incur a $25/day fee. Unfortunately, at this time we are unable to administer injections.